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RPO Business Development Client Engagement Manager
Nationwide, National · SalesAbout Symmetry Resource Partners: Symmetry Resource Partners is a leading provider of Recruitment Process Outsourcing (RPO) services, specializing in full-time and part-time nurses, surgical technologists, healthcare support roles, and leadership searches. Our mission is to strengthen full-time teams, enhance efficiency, and reduce dependency on travel staff by delivering customized recruitment solutions.
Position Overview: We are seeking a dynamic and results-driven Business Development Client Engagement Manager. This individual will be responsible for generating leads, nurturing relationships, facilitating seamless client onboarding, and ensuring successful service delivery.
This role requires a proactive, structured approach to business development while also serving as the primary point of contact for client engagement and escalation beyond the project team leader. The VP of Operations is the next level of escalation, to whom this position reports.
Key Responsibilities:
Qualifications & Skills:
Position Overview: We are seeking a dynamic and results-driven Business Development Client Engagement Manager. This individual will be responsible for generating leads, nurturing relationships, facilitating seamless client onboarding, and ensuring successful service delivery.
This role requires a proactive, structured approach to business development while also serving as the primary point of contact for client engagement and escalation beyond the project team leader. The VP of Operations is the next level of escalation, to whom this position reports.
Key Responsibilities:
- Develop and implement a structured business development plan to acquire new clients
- Conduct daily outreach to new companies and contacts, ensuring consistent prospecting activity
- Manage follow-up communication through calls, emails, and meetings to progress leads through the sales funnel
- Schedule and facilitate intake calls to assess potential client needs and align solutions accordingly
- Present discovery presentations to key stakeholders, outlining Symmetry’s services and tailored recruitment strategies
- Facilitate the successful onboarding of new customers and project teams, ensuring alignment with service-level agreements (SLAs) and effective service delivery
- Serve as an escalation point for clients, addressing questions and concerns that go beyond the scope of the project team leader
- Ensure continuity and a high level of client satisfaction throughout the engagement process
- Maintain accurate and organized tracking of metrics, activities, and client engagement progress
Qualifications & Skills:
- Experience in healthcare recruitment services, ideally within the RPO space, though other healthcare recruitment experience will be considered
- Strong ability to strategically build relationships and cultivate new business opportunities
- Confident and compelling verbal communication skills
- Ability to thrive in a structured and goal-oriented environment
- Self-starter mentality with strong organizational skills and attention to detail
- Prior experience in nursing, surgical techs, support roles, and leadership searches within healthcare recruitment is highly valued
- Ability to manage onboarding processes, ensuring seamless implementation of SLAs and service delivery expectations
- Experience handling client escalations, ensuring timely resolution and ongoing engagement
- Flexible schedule with the ability to work from your home office
- No commuting—maximize productivity without office distractions
- Opportunity to make a direct impact in healthcare recruitment through RPO solutions
- Collaborative, innovative environment focused on strategic growth
- Competitive compensation structure based on performance and results