Customer Success Specialist – Accounting Systems
Home Office - AL, GA, KY, TN · Accounting/FinanceWork from Your Home Office!
Ideally, you reside in Tennessee, Alabama, Georgia, or Kentucky, for driving distance to TN office and meeting locations.
Full-Time | Travel: Occasional team gatherings and conferences
About You
You are a tech-savvy accounting professional who thrives in customer-facing roles. You enjoy translating complex financial concepts into plain language and empowering others to succeed. You understand that setting up accounts correctly is not just a technical task—it directly impacts revenue, compliance, and peace of mind for campground operators.
You are known for your attention to detail, your ability to juggle multiple priorities, and your calm presence in fast-paced environments. You enjoy working collaboratively, solving problems proactively, and making life easier for those you serve.
Your background blends accounting expertise with technical troubleshooting and customer support. You are comfortable navigating software, reading between the lines of a support ticket, and guiding campground operators toward clarity and confidence.
About the Role
As a Customer Success Specialist – Accounting Systems, you will serve as a key member of our support rotation, acting as the first point of contact for customer inquiries via phone, email, and chat.
You will own the accounting function within support, serving as the expert who ensures resolution without escalation.
You will work directly with CampLife Pay, our integrated credit card processing system, assisting customers with reporting, reconciliation, and data retrieval.
You will also help users understand journal entries, deferred revenue, and chart of accounts—always translating accounting terminology into user-friendly language.
This is a remote role with occasional travel to team meetings and events. Ideally you reside within reasonable driving distance of Nashville or Chattanooga, Tennessee.
Responsibilities
- A culture of continual learning, relational integrity, and meaningful impact
- Serve as support for accounting and technical inquiries
- Own the accounting function within customer support—the buck stops at your desk
- Guide customers through accounting setup, journal entries, and chart of accounts
- Troubleshoot issues related to CampLife Pay and credit card processing
- Recommend best reports for income, tax, and deferred revenue tracking
- Translate accounting terminology into plain language for campground operators
- Collaborate with internal teams to improve system functionality and customer experience
- Contribute to proactive training materials and documentation
- Maintain a high standard of responsiveness, clarity, and professionalism
- Bachelor’s degree in Accounting or related field (or equivalent experience)
- Two or more years in customer support, preferably in SaaS or technical environments
- Two or more years of accounting or bookkeeping experience
- Strong verbal and written communication skills
- Ability to manage multiple conversations and priorities simultaneously
- Experience with journal entries, revenue recognition, and compliance
- Familiarity with credit card processing systems (preferred)
- Experience in the camping or hospitality industry (a plus)
- A quiet, private workspace and high-speed internet
- Competitive salary
- Competitive paid time off, including holidays and your birthday
- Medical, dental, vision, life, and disability coverage
- Employer contributions to employee-owned HSA, managed externally for flexible provider selection
- Retirement plan with company match
About CampLife
CampLife is a mission-driven software company that helps park operators simplify operations and create unforgettable experiences for their guests. As outdoor enthusiasts, we believe that reserving time in nature should be as seamless as booking a hotel. Since 2006, we have built one of the fastest-growing, cloud-based campground management platforms in the industry.
Our software supports everything from reservations and payments to point-of-sale, accounting, and guest communication. We are a small, intentional team based in Tennessee, and we take pride in our work, our relationships, and our stewardship of customer success.
If you value ownership, purpose, and meaningful impact, you may be a great fit for our team.
Join Us
If you are ready to help campground operators run smoother businesses and spend more time doing what they love, we would be honored to hear from you.
Apply today and bring your accounting expertise to a team that values stewardship, simplicity, and service.
Key Words: SaaS, Accounting Support, Customer Success, Technical Support, Remote Work, Credit Card Processing, Journal Entries, Chart of Accounts, Reservation Software, Revenue Recognition, Cloud-Based Software, Financial Systems, Tier 1 Support, Compliance, Data Reporting, Bookkeeping, Software Support, Hospitality Technology